Refund policy

Refund Policy 🛻

At Genuine Threadz, we want you to love your gear from the first wear to the last mile of dirt road. If something's off, we'll make it right. No runaround, no hard feelings. 🌲

What we'll refund 🏔️

• 📦 Wrong item sent: wrong size, color, or style. That's on us, and we'll own it faster than you'd own up to that mystery dent in the tailgate.
• 🔧 Damaged or defective products: if it showed up busted or something's wrong with the product(s), we've got you.

How long you have ⏱️

Send your refund request within 30 days of your purchase date. Don't let it sit longer than that dash-cam footage you keep meaning to watch. 🛞

How to request a refund 📧

Email us at support@genuinethreadz.com with:

• Your order number
• A quick note about what went wrong
• A photo, if something arrived damaged (it helps us move faster, but it's not required)

Then sit back. We'll take it from there. 🔥

Keep your gear trail-ready 🧼

For the best long-term results, follow the care instructions on our Shipping & Care page. A little care goes a long way, and it's cheaper than a new set of tires. 🏕️

Policy updates 📝

We may update this policy from time to time without prior notice. For the latest version, hit us up at support@genuinethreadz.com.

The road ends. The adventure doesn't. 🛻💨🌲